Refund policy

Returns

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 30 days of receiving your item.

To request a return or refund, please contact our customer support team with:

• Your order number
• A description of the issue
• Photos or videos showing any damage or defects (if applicable)

Please do not send items back without contacting us first. Unauthorized returns may not be accepted. 

Eligible Refunds & Replacements

Refunds or replacements may be provided for:

• Items that arrive damaged
• Defective products
• Incorrect items received
• Orders that are lost during shipping 

  Non-Refundable Situations

  Refunds may not be provided for:

  • Products damaged due to misuse
  • Items that have been altered or damaged after delivery
  • Requests made after the 30-day return period
  • Orders with incorrect shipping information provided by the customer 

    Return Shipping

    If a return is approved, we will provide the return instructions and address. Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

    Refund Processing

    Once your refund is approved, it will be processed within 5–10 business days. Your bank or payment provider may take additional time to reflect the refund.